Stakeholder Engagement

KOSÉ Group Stakeholders

In all its activities, the KOSÉ Group places importance on its relationship with all stakeholders, including the next generation.
We also think of the global environment, which is the basis of our corporate activities, as an important stakeholder.

Stakeholder Engagement

The KOSÉ Group is deepening engagement with all stakeholders. Where appropriate, we have reflected the opinions and evaluations received from our stakeholders in the sustainability promotion and corporate activities of the KOSÉ Sustainability Plan.

Stakeholder		Communication Contact Point	Frequency	Summary
Customers		Customer Service Center	As needed	Functions for response to customer queries by phone, email, mail and chat and for sharing customer feedback internally
		Maison KOSÉ (online shop and physical store)	As needed	Communication of Company information and information on businesses, and response to customer feedback
		KOSÉ-managed social network accounts	As needed	Communication of Company information and information on businesses, and collation of comments
Business partners	Stores	Conferences, events, seminars, etc.	As needed	Sharing of Company and business policies and gathering of opinions
	Suppliers	Purchasing policy meeting	Once yearly	Information sharing and collaboration for responsible procurement
		Questionnaire	Once yearly
		Direct individual dialogue, etc.	As needed
Employees (Including recruiters)		Labor-management consultation meetings	Multiple yearly	Discussion, negotiation, opinion exchange, mutual understanding
		Employee consulting channel and internal reporting channel	As needed	System for confidential help and support
		Level-specific training for all employees, internship seminars, etc.	Multiple yearly	Information sharing and opinion exchange regarding Company and human resource development policies
Global community	Local communities	Various beauty seminars, sponsorship of local activities, etc.	As needed	Interaction with residents of local communities, sharing of Company and business information, and promotion of understanding
Global community	Various stakeholders	Participation in industry groups, dialogue with NPOs and NGOs, participation in various initiatives, etc.	As needed	Shared recognition of social issues and use of information acquired for internal PDCA cycle
Shareholders and investors		General Meeting of Shareholders	Once yearly	Presentation of business report, consolidated financial statements, financial statements and audit report, and deliberation and resolution
		Results presentations	Twice yearly	Presentation of results, management strategy, business activities, etc.
		Individual dialogue with investors, integrated report, disclosure on sustainability section of corporate website, etc.	As needed	Explanation, communication and disclosure of results, management strategies, business information and other matters

Sustainability Plan

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Social and environmental issues and Material issues
Medium-to-Long-term Targets of Activity Themes
Stakeholder Engagement