Respect for Human Rights

Internal Awareness Activities for Human Rights Issues and Indicators

Fiscal 2022 Human Rights Awareness Activities (lectures by external experts)

Purpose Content Participants
Promote understanding of the KOSÉ Group Human Rights Policy Understanding the KOSÉ Group Action Guidelines and Human Rights Policy KOSÉ Group employees
(participation: 100%)
Promote understanding of business and human rights Understanding the UN Guiding Principles on Business and Human Rights and sharing information on the Company’s human rights risk issue General managers, management, and directors in leadership positions at the KOSÉ Group companies in Japan and overseas
(participation: 100%, includes on-demand courses)
Understand and increase awareness of individual human rights issues Education that promotes understanding of LGBTQ+ and other gender issues KOSÉ Sales Co., Ltd. Beauty education professionals, beauty consultants
Unconscious Bias Seminar for management in consideration of diversity among subordinates New managers and new supervisors
(participation: 100%)

Consultation and Reporting System

The KOSÉ Group has established dedicated contact channels to mitigate any negative human rights impacts should they occur. For Group employees, there is an established consultation help desk for compliance and harassment matters. For business partners, we have a dedicated contact channel for consultation and reporting on human rights and other compliance-related matters. For customers and individuals, the Customer Service Center handles consultations and reports. Use of these channels is confidential and anonymous to ensure that persons using them suffer no disadvantage.
Should an event with a negative impact on human rights take place, we promptly take steps to provide relief to those affected.
The number and content of such consultations and the responses to them are regularly reported to the Board of Directors.

Note:Of matters reported to the above contact points in fiscal 2022, there were no serious problems that would constitute a human rights violation.

Participation in External Human Rights Initiatives

The KOSÉ Group supports the United Nations Global Compact. As part of this support, we participate in Global Compact Network Japan’s Human Rights Due Diligence Subcommittee and Human Rights Education Subcommittee. Through lectures and workshops by outside experts, we are deepening our understanding of respect for human rights and human rights due diligence, and collaborating with companies to develop educational materials that promote human rights awareness activities.
We also belong to the Japan Cosmetics Industry Association (JCIA), an organization of cosmetics manufacturers established to promote sound development of the cosmetics industry, serving as a standing director and collaborating on various themes common to our industry. JCIA has its own sustainability guidelines and actively works to contribute to the sustainable development of society through the cosmetics industry. In 2019, JCIA’s Environment and Sustainability Committee formulated guidelines for responding to human rights and labor risks in the supply chain.

Initiatives for the Protection of Personal Information

The KOSÉ Group recognizes the importance of appropriate handling of personal information under our privacy policy and is strengthening systems so that customers and various stakeholders can use our products and various services with peace of mind.

Dialogue with Stakeholders and Rights Holders

In 2019, 2021 and 2022, the KOSÉ Group participated in the Stakeholder Engagement Program hosted by Caux Round Table Japan (CRT Japan). In this program, direct dialogues are carried out based on recommendations from a wide range of stakeholders such as human rights NPOs and NGOs, civic groups and students to deepen awareness of current human rights issues and reflect them in the Company’s due diligence on human rights. For example, a dialogue with an NPO protecting children’s rights revealed a need to fully confirm that children’s rights are not being infringed in the advertising and marketing of cosmetics and led us to include this matter as a potential human rights issues for the Group. In fiscal 2022, we created internal guidelines for the use of cosmetics by children. We also used the Human Rights Guidance Tool developed by the United Nations Environment Programme Finance Initiative during the Stakeholder Engagement Program to discuss important human rights issues in different industries.

For the Company employees, in addition to quantitatively measuring motivations and intentions via awareness surveys and a 360-degree feedback programs we also collect qualitative information based on open-ended questions. While ensuring the anonymity of the submitted information, these efforts allow us to provide better feedback to individuals and innovate our corporate culture. The fiscal 2022 survey results showed that loyalty and job fulfillment at the Company tended to be higher than the societal average, while women employees were significantly more satisfied with the Company than in previous surveys.

For the supply chain, the Group held direct dialogues with suppliers based on the results of the self-assessment questionnaire (SAQ) we conducted. Some suppliers did not fully understand the questions being asked and provided incomplete responses despite there being no problems. We recognize the importance of raising the level of knowledge about human rights and other issues in departments throughout the Group, and we have asked our suppliers to promote initiatives such as appointing someone to oversee social issues, including human rights, from fiscal 2023.

To understand the on-the-ground situation of palm oil production, we visited large farms and small, family-run farms, collection stations, oil mills, and refineries together with government officials from the Malaysian Palm Oil Board to discuss government policy and have a dialogue with various stakeholders, including those working at small farms, to deepen our awareness of the current situation, issues, and needs in the field. We did not detect any serious human rights violations during these dialogues, but we will continue to monitor the situation closely.

Dialogue with palm farmers in Malaysia

Dialogue with palm farmers in Malaysia